Frequently Asked Questions
How long do I have to complete a course?
There are no deadlines to begin or complete the course. Even after you complete the course, you will continue to have access to it , provided that you still have your membership active.
How do I take a course?
You can find all available courses in your membership when you login. Alternatively click on the "My courses" menu in the top header menu. Only available when you login.
You can access the course by clicking on its image. You should then see the description and curriculum of the course. For most of the courses, you will need to be logged in in order to be able to view the lessons. Make sure you have purchased or that you have a membership subscription to access to the course.
How do I get help?
All members have access to our community area where they share and learn from each other. You may post your questions in the community to get help, or you may book a 30mins chat session with the instructor of the course from the "My courses" header menu when you are logged in.
What if I’m not happy with my premium membership
We want you to be satisfied with the value the membership provides. Although if you’re not happy with your membership, you can always disable payments or cancel the subscription at anytime. You can do so from the account page when you are logged-in.